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Pik n Mix Lollies

Don&apos;t stress! We are here to help. If you have an issue with your order, reach out to us via email at hello@piknmix.co.nzIf there is product missing from your order or items are damaged, please send through photos with your email to assist with our internal investigation process and speed up a resolution. If your parcel has not been delivered within 5 business&#xA0;days (Monday to Friday), please get in contact so that we can investigate with our&#xA0;courier. We will only accept queries within 21 days of the parcels despatch date.

Don't stress! We are here to help. If you have an issue with your order, reach out to us via email at hello@piknmix.co.nz. If there is product missing from your order or items are damaged, please send through photos with your email to assist with our

HELP! There's a problem with my order!

Online Ordering

How do I order?

How much does shipping cost?

How long does shipping take?

I have just placed an order, can I amend it?

What payment methods are accepted?

Will you let me know when you have shipped my order?

How long does it take to despatch my order?

How do I track my order?

Do you despatch orders on the weekend?

How does pricing work?

Do you send invoices with the orders?

Can I Click and Collect my order?

How can I get into contact with someone at Pik n Mix Lollies?

Orders placed with the 'Bank Transfer' or 'Pay on Pickup' option

NZ Shipping Information

International Shipping Information

Where is my order shipped from?

Which courier company do we use?

Do we ship to Australia?

How much does New Zealand shipping cost?

How much does international shipping cost?

How do transit times work and what do they mean?

Why has my parcel tracking not updated?

Do you deliver to PO Boxes?

How does the tracking information work?

Do you deliver on weekends?

What time will the couriers deliver?

Why does my tracking say delivered but I have not received my order?

Why has my tracking not changed since my order was picked up?

Why has my parcel not been delivered?

How do I check on any Post Haste network delays?

Shipping & Freight

How are my lollies packed?

Are your lollies gluten-free?

Are your lollies vegan, vegetarian, Halal, or free from allergens?

Why has the item I wanted disappeared from the website?

Where do i find the nutritional information for each lolly?

Can I get a particular lolly that is not on your website?

Do you sell products that are near or past their best before dates?

What is the Best Before Date of my order?

How many lollies are there in 100g?

Product Information

Do i need to create an account?

How do I create an account?

How do I log in to my account?

How do i reset my password?

Account Managment

Do i need an account to earn Pix Points?

Can I merge points from multiple accounts?

Can I earn Pix Points in the Pik n Mix retail store?

Can I spend Pix Points in the Pik n Mix retail store?

Can I earn Pix Points on commercial orders?

Pix Points Rewards

Where is Pik n Mix located?

How will I know when my order is ready?

What is the process when I arrive at Pik n Mix?

Can I pickup on weekends?

Do you allow payment on pickup?

Click & Collect

Whats in it for me?

Who can use the lolly fundraising initiative?

Does it cost money to sign up?

Is my group too small/big to participate?

Does it matter where we are located in New Zealand?

Lolly Fundraising

HELP! There's a problem with my order!Updated 2 months ago