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Online Ordering

Everything you need to know about ordering lollies through our website!

How do I order?

All orders are processed through our online store. Scroll through our collection of products, select the items you would like to order and add them to your cart before proceeding to the secure checkout.All loose pick and mix lollies are available in

How much does shipping cost?

We have a flat-rate shipping cost for all courier deliveries within New Zealand.- Residential delivery fee is $8.99- Rural/Non-Urban delivery surcharge is an additional $5. Non-urban delivery is to all locations outside of built up urban centres thro

How long does shipping take?

Transit times for deliveries to NZ addresses are:. 1-3 business days for residential deliveries.An additional 1-2 business days is required for non-urban deliveries, after being handed off to the rural delivery contractor.

I have just placed an order, can I amend it?

Absolutely! As long as your order has not been despatched then we can make amendments.CLICK HERE to contact us regarding your order. Make sure you include your name and order number so that we can find your order quickly and easily.

What payment methods are accepted?

We accept all major payment methods. These are:- Credit/Debit Cards (incl American Express)- Bank Transfer- Pay on Pickup (Credit/Debit, Cash, EFTPOS, Afterpay)- Apple Pay, Google Pay, Shop Pay- Afterpay- Zip- Poli Pay

Will you let me know when you have shipped my order?

Yes, of course! We will send you an order confirmation via email within a few minutes of placing your order. We will then send you a shipping confirmation email once your order has been packed and despatched.This email will contain your Post Haste Co

How long does it take to despatch my order?

We aim to despatch all orders placed before 11:59am - Monday to Friday, on the same day.For orders placed after Midday (12pm) on a Friday, or on a weekend or public holiday, we will despatch these on the next business day. Occasionally, this time fra

How do I track my order?

All orders within New Zealand are sent via tracked courier with Post Haste Couriers (a member of the Freightways Group).Once your order has been despatched you will receive a shipping confirmation email from Pik n Mix Lollies. This will have all of y

Do you despatch orders on the weekend?

We don't, sorry! Our packing team only operates on business days, Monday to Friday excluding all public holidays.

How does pricing work?

All prices are in New Zealand Dollars and include GST.All loose lollies are priced per 100g. Mixed Combos are priced per 250g, 500g or 1kg.Packaged items, such as chocolate bars or theatre boxes, are all priced per unit.Some items may be priced per b

Do you send invoices with the orders?

No, we do not send any pricing or invoices when we despatch your order. However, we can send a physical copy if you request it prior to dispatch. A link to download your tax invoice can be found in your order confirmation email.Your orders are usuall

Can I Click and Collect my order?

Absolutely! Local pickup is available from our store in Pukekohe, Auckland. View our click and collect information HERE.

HELP! There's a problem with my order!

Don't stress! We are here to help. If you have an issue with your order, reach out to us via email at [email protected]. If there is product missing from your order or items are damaged, please send through photos with your email to assist with our

How can I get into contact with someone at Pik n Mix Lollies?

You can contact us through any of the following channels. We willreply as soon as possible!

Orders placed with the 'Bank Transfer' or 'Pay on Pickup' option

Bank Transfer. Any orders placed with the payment method of 'Bank Transfer', are provided the bank and payment details via email, on the order confirmation page and on the website FAQ's. We will send an invoice through to you (alongside the confirmat