Orders placed with the 'Bank Transfer' or 'Pay on Pickup' optionUpdated 2 months ago

Bank Transfer

Any orders placed with the payment method of 'Bank Transfer', are provided the bank and payment details via email, on the order confirmation page and on the website FAQ's. We will send an invoice through to you (alongside the confirmation email) within 2 days and if no payment is received within 24 hours, your order will be cancelled.

Your payment will need to include your name and order number somewhere in the reference, and the total must match exactly otherwise it may be missed and delay your order being despatched.

Pay on Pickup

Any Local Pickups (Click and Collect) placed with the method of payment being 'Pay on Pickup', will need to be paid for upon collection from our store in Pukekohe, Auckland. 

If a 'Pay on Pickup' order is not collected within 2 weeks, we will make contact with you and make other arrangements if required i.e. arranging shipping. If we do not receive a reply within 24 hours of the email being sent, your order will be cancelled, and you will be notified.

You can make a note in the 'For the Pik n Mix Packer' section in the checkout, if you wish to record specific payment or pickup requests e.g. 'i will pick up on the 4th' or 'payment will be made on Wednesday'. This keeps our team in the loop, and ensures your order is not cancelled prematurely.