Why does my tracking say delivered but I have not received my order?Updated 2 months ago

First and foremost, don't stress! There is always a solution.

There are 2 main reasons for this to happen...

1) Rural/Non-Urban Deliveries
These deliveries are handled by a subcontractor. If your delivery location is considered rural/non-urban, your parcel will be marked as delivered once handed off to the rural delivery agent. From here it can be a further 1-2 days for delivery (business days only).

If you have not received your order after 5 business days since despatch, please contact us.

2) Your parcel has been incorrectly delivered
Hey, it happens! Couriers handle a significant amount of parcels on a daily basis and are only human. Sometimes mistakes happen but we have a huge amount of tools available to us to rectify the situation. If you believe your parcel was delivered incorrectly then let us know!

Get in contact by replying to your order confirmation or shipping confirmation email. Alternatively, you can email us directly, with your contact details, at [email protected]

We will attempt to follow up with Post Haste using the delivery vehicles' GPS tracking, as well as photos taken by the driver.

If your order was delivered to the wrong address, we will attempt to arrange collection. If we can not rectify the delivery, we will arrange for a replacement order to be despatched.